Commitment to Quality
West Point Products is proud to be one of a very few companies within the aftermarket industry to combine both ISO 9001:2008 and STMC certifications into our Quality Management System. At West Point Products we take the production of quality premium replacement imaging supplies very seriously. Since implementing ISO 9001 into our Quality Management System in 1998, our return rate has decreased annually, ensuring that we remain competitive within the industry and create overall value that includes the highest quality products available. Our Research & Development team, led by some of the most experienced people in the industry, focuses on new product development, enhancing capabilities, engineering product solutions, and quality assurance.
All quality systems and procedures are reviewed and monitored regularly to ensure precise control and traceability. Before leaving our facilities, every cartridge must pass a rigorous print test evaluation. No product or solution will be delivered to the customer until its quality and conformance to customer specifications can be assured.